On May 15, we held a Town Hall meeting, where WELLGO employees discussed key events of the past months, presented successes, and clarified the company's priorities for further development. This is a popular tradition which has become a part of the company's internal communications system, and a welcome feature of our corporate culture.
In the context of rapid market changes, HR trends and business transformation, corporate culture and employer brand are becoming a strategic asset. Transparency and dialogue, the ability to share successes and talk about failures help to create trust, understanding and involvement within the team.
Despite the difficult economic situation, our company demonstrated excellent financial performance in the first quarter of 2025, increasing sales volumes and margins compared to the same period in 2024. This is the result of coordinated teamwork in all departments.
For example:
For example:
- Improving the service offer by increasing procurement quality and competitiveness, and increasing the range of reliable suppliers;
- Sales development and attracting new clients. Active participation in industry events helps us better understand the needs of different businesses, to form targeted solutions for the market
- Service Quality Improvement. We continue to develop and adjust the Quality Management System, involving each employee in the improvement process.
Here are some examples:
📌 Fast growing services: All of the company's services are expanding and improving. We would especially like to highlight Ocean Freight and Customs Services – our colleagues contributed to record revenue growth and reached the breakeven point.
📌 Developing international activities: Our overseas divisions are increasing their efficiency: offices in Kazakhstan and the UAE are demonstrating steady sales growth and attracting new clients.
📌 Increased trust among customers: The customer satisfaction index is at 90%. Customers note WELLOGO’s high level of service and professionalism. We have received positive feedback from partners in various industries, confirming our leadership in the international transportation market.
📌 Digital Transformation: WELLGO continues to develop its digital ecosystem, implement IT solutions for automated processes and improve the quality of customer service.
📌 Developing international activities: Our overseas divisions are increasing their efficiency: offices in Kazakhstan and the UAE are demonstrating steady sales growth and attracting new clients.
📌 Increased trust among customers: The customer satisfaction index is at 90%. Customers note WELLOGO’s high level of service and professionalism. We have received positive feedback from partners in various industries, confirming our leadership in the international transportation market.
📌 Digital Transformation: WELLGO continues to develop its digital ecosystem, implement IT solutions for automated processes and improve the quality of customer service.
The results of the first months give us the opportunity for further investments. The priority areas will be projects which expand and deepen the service offer. We will improve the quality and speed of interaction with clients and suppliers, and continue our staff development initiatives.
To achieve this, we are working on:
✅ Expanding presence in the LSHC, FMCG, and Fashion & Retail markets : We will enrich our understanding of customer needs in these sectors, with adaptation of services and increased presence in key areas. This will strengthen the company's position and ensure stable business growth.
✅ Optimization of internal processes: New digital initiatives aim to reduce costs and speed up the processing of requests, increase data transparency and early detection of operational failures and risks in transportation.
✅ Increasing customer loyalty: The development of tools for analyzing customer needs and personalizing services will further strengthen our brand and improve the level of service.
✅ Strengthening corporate culture: We're committed to building a vibrant corporate culture where our values genuinely resonate with our employees. Our goal is for these principles to be more than just words on a poster; we want every team member to experience and embody them daily, fostering an environment where people feel connected and choose to stay.
✅ Optimization of internal processes: New digital initiatives aim to reduce costs and speed up the processing of requests, increase data transparency and early detection of operational failures and risks in transportation.
✅ Increasing customer loyalty: The development of tools for analyzing customer needs and personalizing services will further strengthen our brand and improve the level of service.
✅ Strengthening corporate culture: We're committed to building a vibrant corporate culture where our values genuinely resonate with our employees. Our goal is for these principles to be more than just words on a poster; we want every team member to experience and embody them daily, fostering an environment where people feel connected and choose to stay.
We're dedicated to optimum customer satisfaction and achieving long-term, sustainable growth. Recently, our focus in these areas has helped us refine our mission: we don't just implement logistics solutions - we provide reliable, transparent, and adaptive logistics that overcome borders and barriers. We handle every cargo with the utmost responsibility and care.
Our team has achieved impressive results. Now it is important to maintain the momentum and move forward, strengthening our position in the market and ensuring further sustainable growth.
⚡Let's continue moving forward together!