Commitment to quality is at the core of WELLGO Group's operations. We believe that high quality service is a demonstration of respect for our customers, our employees, and our partners. To meet the highest quality standards in our industry and support our customers' success, we continuously improve our technologies and business processes.
In the process of providing services, customers interact with the company on various aspects: requesting transportation options and service costs, placing transportation orders, receiving and providing necessary information and documents. It's important for us not only to deliver goods on time, without damage or loss, and within budget, but also to ensure an excellent customer experience — how customers feel when communicating with our team.
To understand which service parameters are most important to our customers, and what can and should be adjusted and improved, we regularly conduct customer satisfaction surveys. We value feedback on how the transportation went, the accuracy and clarity of our communication, the speed and timeliness of our responses to requests, and the quality of our documentation and invoices. We are not afraid of honest criticism and are ready to work on improving our processes.
During the summer, we conduct an internal company audit to confirm compliance with ISO standards. We simultaneously launch a series of customer surveys on the quality of our services.
We look forward to your feedback and suggestions to make our service better. WELLGO strives to be your reliable business partner!